Customer Service Executive Jobs in Pune | International Voice Process – Baggage Support
Are you looking for a Customer Service Executive job in Pune with an international voice process, attractive salary, incentives, transport benefits, and career growth? A current hiring opportunity is available in Kalyani Nagar, Pune for candidates interested in handling international customer queries related to baggage and passenger support.
This opportunity is suitable for both freshers and experienced candidates who have good English communication skills and are comfortable working in rotational shifts. Selected candidates will work in an international voice process and interact with customers from regions such as the USA, UK, and Europe.
The role can be a good starting point for graduates and job seekers who want to enter the BPO, customer service, international voice process, or travel support industry.
Customer Service Executive Job in Pune – Overview
| Details | Information |
|---|---|
| Job Position | Customer Service Executive |
| Process | International Voice Process – Baggage Support |
| Job Location | Kalyani Nagar, Pune |
| Experience | Freshers and Experienced |
| Work Type | Full-Time |
| Customer Base | International Customers |
| Salary for Freshers | ₹16,000 – ₹20,000 In-Hand |
| Salary for Experienced | ₹20,000 – ₹25,000 In-Hand |
| Transport Allowance | ₹4,000 |
| Fixed Incentive | ₹2,500 |
| Joining Bonus | ₹15,000 after 3 months, as stated in the hiring information |
| Shift | 24/7 Rotational |
| Weekly Off | 2 Days |
| Contact | 9284644983 |
| Application Mode | DM Only – No Calls Preferred |
About the Customer Service Executive Role
The selected candidates will work in an international voice process focused on baggage support. The main responsibility will be to communicate with passengers and customers, understand their concerns, provide suitable information, and ensure that their queries are handled professionally.
Baggage-related issues can include lost baggage, delayed baggage, baggage status enquiries, and other passenger concerns. Customer Service Executives must listen carefully, understand the problem, provide accurate information, and follow the required company process.
Since the role involves international customers, good spoken English and professional communication are important requirements.
Salary and Benefits
One of the major attractions of this Customer Service Executive vacancy is the salary and additional benefits.
Freshers
Candidates without previous experience may receive an in-hand salary of approximately:
₹16,000 to ₹20,000 per month
Experienced Candidates
Candidates with relevant experience may receive approximately:
₹20,000 to ₹25,000 per month
In addition to salary, the hiring information mentions:
- ₹4,000 transport allowance
- ₹2,500 fixed incentive
- ₹15,000 joining bonus after completing 3 months, subject to applicable conditions
- Two weekly offs
- International process exposure
- Opportunity to develop customer service skills
Candidates should confirm the complete salary structure, eligibility for incentives, transport benefits, and joining bonus with the recruiter before accepting an offer.
Shift Timings
Because this is an international voice process, candidates should be comfortable working in rotational shifts.
The mentioned shift timings include:
Morning Shift: 7:30 AM to 4:30 PM
Noon Shift: 2:00 PM to 11:00 PM
Night Shift: 10:30 PM to 7:30 AM
The process operates on a 24/7 rotational shift system. Employees will receive two weekly offs, according to the applicable work schedule.
Candidates who are not comfortable with rotational or night shifts should carefully consider this requirement before applying.
Key Responsibilities
A Customer Service Executive will generally be responsible for handling customer communication and resolving baggage-related concerns.
Major responsibilities include:
- Handle international customer calls professionally.
- Understand passenger concerns related to baggage.
- Assist customers with lost or delayed baggage queries.
- Provide clear and accurate information.
- Listen carefully and communicate with patience.
- Maintain proper customer records and documentation.
- Follow company procedures and service standards.
- Complete necessary follow-ups.
- Escalate complicated issues to the appropriate team.
- Maintain professionalism while handling difficult customer situations.
- Ensure a positive customer experience.
Strong listening skills are especially important because customers may contact the support team when they are already stressed about their baggage.
Eligibility Criteria
This opportunity is open to both freshers and experienced candidates.
Candidates should preferably have:
- Good spoken English.
- Strong communication skills.
- Good listening ability.
- Professional customer-handling skills.
- Confidence while speaking with international customers.
- Willingness to work in rotational shifts.
- Ability to work during night shifts when scheduled.
- A positive and customer-focused attitude.
- Basic computer knowledge.
Candidates should also be comfortable communicating with customers from different countries and cultures.
Who Can Apply?
This job may be suitable for:
- Fresh graduates
- Candidates looking for their first BPO job
- Customer service professionals
- International voice process candidates
- BPO executives
- Travel and hospitality professionals
- Candidates with good English communication
- Job seekers looking for opportunities in Pune
Previous experience may be beneficial, but the hiring information specifically states that freshers can also apply.
Why Consider This International Voice Process Job?
Working in an international customer service process can help candidates develop several valuable professional skills.
Employees can gain experience in:
International Communication: Regular interaction with overseas customers can improve professional English communication.
Customer Handling: Employees learn how to understand customer problems and provide appropriate solutions.
Problem Solving: Baggage-related queries require employees to understand situations and follow the correct resolution process.
Professional Experience: International BPO experience can strengthen a candidate’s resume.
Career Growth: Customer service experience can help candidates explore future opportunities in BPO operations, quality analysis, team leadership, training, travel support, and related fields.
How to Apply for Customer Service Executive Job in Pune?
Interested and eligible candidates can contact the recruiter through the mentioned application channel.
Contact Number: 9284644983
Application Preference: DM Only – No Calls Preferred
Before sharing personal documents, candidates should verify the recruiter, employer, job location, salary structure, shift requirements, and other employment conditions. Never pay money to anyone in exchange for a job or interview.
Important Things to Confirm Before Joining
Candidates should ask the recruiter about:
- Exact company name and office address
- Final in-hand salary
- Incentive eligibility
- Transport facility and allowance conditions
- Joining bonus terms
- Probation period
- Weekly-off policy
- Night-shift arrangements
- Required documents
- Notice period
- Employment contract and other applicable conditions
This will help candidates make an informed career decision.
Final Words
The Customer Service Executive job in Kalyani Nagar, Pune can be a useful opportunity for freshers and experienced candidates who want to enter the international BPO and customer service sector. The role offers exposure to international customers, rotational shifts, baggage support operations, and additional benefits such as transport allowance and incentives.
If you have strong English communication skills, good listening ability, and confidence in handling customers, this opportunity may be worth exploring. Interested candidates should contact the recruiter through the preferred DM channel and verify all employment details before proceeding.
Apply promptly if you meet the requirements and are comfortable with rotational shifts.
