International Voice Process Jobs in Pune: Customer Support Executive – UK Process
Are you looking for an opportunity to build a career in an International BPO in Pune? A customer support opportunity is available for experienced professionals who have good English communication skills and are comfortable working in UK rotational shifts.
The role is for a Customer Support Executive – UK Process based in Yerwada, Pune. The position offers a package of up to ₹5.5 LPA, take-home earnings of approximately ₹29,000 to ₹36,000 per month, performance-based incentives and a two-way cab facility, subject to applicable transport eligibility.
Candidates with 6 months to 1 year of international BPO experience are preferred. Immediate joiners may receive priority. There is also a possibility of working from home after six months, subject to individual performance and business requirements.
If you have relevant international voice-process experience and want to take the next step in your customer service career, this opportunity may be worth considering.
International Voice Process Job in Pune – Quick Overview
| Details | Information |
|---|---|
| Job Role | Customer Support Executive |
| Process | UK International Voice Process |
| Location | Yerwada, Pune |
| Work Mode | Work From Office |
| Experience | 6 months to 1 year in International BPO preferred |
| Salary Package | Up to ₹5.5 LPA |
| Take-Home Salary | ₹29,000 – ₹36,000 per month |
| Incentives | Performance-based |
| Shift | UK Rotational Shifts |
| Transport | Both-side cab facility |
| Future WFH | Possible after 6 months, subject to performance and business requirements |
| Joining | Immediate joiners preferred |
| Contact | 8149194280 |
About the Customer Support Executive – UK Process
The selected candidate will work as a Customer Support Executive in an international voice process serving customers associated with the UK market.
This role requires professionals who can communicate confidently in English, understand customer concerns and provide suitable solutions. Since the position involves voice-based customer interaction, clear communication, active listening and professional behaviour are important.
Employees may need to handle customer questions, complaints, service-related concerns and escalations while following the company’s defined procedures.
This is a suitable opportunity for candidates who want to gain more experience in an international customer service environment and develop skills that can support long-term career growth in the BPO and customer experience industry.
Key Responsibilities
The selected Customer Support Executive may be responsible for the following activities:
- Handle customer queries through international voice support.
- Listen carefully to customer concerns and understand the actual issue.
- Provide accurate and professional responses.
- Resolve customer problems according to the applicable process guidelines.
- Handle complaints and escalations professionally.
- Maintain proper records of customer interactions.
- Follow quality, compliance and process requirements.
- Coordinate with relevant internal teams when an issue requires additional support.
- Maintain a customer-focused approach during every interaction.
- Ensure that customer concerns are addressed within the required timelines.
Good communication and patience are particularly important because international voice support requires employees to interact with customers from different backgrounds.
Eligibility Criteria
Candidates applying for this opportunity should meet the following requirements:
Educational Qualification
The provided job information does not specify a particular degree or stream. Candidates should confirm the educational requirement with the recruiter before attending the interview.
Work Experience
Candidates should preferably have:
- 6 months to 1 year of experience in an International BPO
- Previous voice-process or customer-support experience can be beneficial.
- Experience handling international customers is preferred.
Candidates without the required international BPO experience should confirm with the recruiter whether their profile can be considered.
English Communication Skills Are Important
Since this is a UK international voice process, strong English communication is an important requirement.
Candidates should be comfortable with:
- Speaking clearly in English
- Understanding customer questions
- Listening carefully
- Explaining solutions confidently
- Handling difficult conversations calmly
- Maintaining professional communication
- Following a customer-focused approach
Applicants should also be comfortable communicating with UK customers and working according to the requirements of an international process.
Salary and Benefits
One of the major attractions of this opportunity is the salary package.
Salary
Package: Up to ₹5.5 LPA
Expected Take-Home: ₹29,000 – ₹36,000 per month
The actual salary may vary depending on the candidate’s experience, profile, selection and company norms. Candidates should confirm the final salary structure during the recruitment process.
Performance Incentives
Selected employees may also receive performance-based incentives. Incentive eligibility and payout can depend on the applicable process and performance criteria.
Cab Facility
A both-side cab facility is mentioned for eligible employees. Candidates should confirm the exact transport policy, pickup/drop coverage and eligibility with the recruiter.
UK Rotational Shifts
The position requires employees to work in UK rotational shifts.
Candidates should therefore be comfortable with changing work schedules and should be prepared to work according to the assigned shift timings.
Shift flexibility is especially important in international BPO jobs because customer support operations may follow the working hours of the market being served.
Work From Home Opportunity
The position initially requires employees to work from the Yerwada, Pune office.
According to the provided recruitment information, employees may become eligible for a Work From Home opportunity after six months.
However, WFH is not guaranteed. It will depend on factors such as:
- Individual performance
- Business requirements
- Company policy
- Process requirements
- Eligibility for remote work
Candidates should consider the role as a work-from-office position initially.
Who Should Apply?
This opportunity may be suitable for:
- International BPO executives
- Customer Support Executives
- International Voice Process professionals
- Customer service representatives
- Candidates with UK process experience
- Professionals with strong English communication
- Candidates looking for better international BPO opportunities in Pune
- Immediate joiners with relevant experience
Candidates should be comfortable working from the Yerwada location and following UK rotational shifts.
Why Consider This Opportunity?
Working in an international voice process can help professionals strengthen several valuable career skills.
Employees can gain experience in:
International Customer Handling: Learn how to communicate with customers from another market.
Communication Skills: Improve professional English speaking and listening abilities.
Problem Solving: Develop the ability to understand issues and provide appropriate solutions.
BPO Experience: Build relevant experience for future customer service and international process opportunities.
Career Growth: Strong performance can create opportunities for increased responsibilities and career progression, depending on company policies.
How to Apply for This Pune Job
Interested candidates can contact the recruiter directly for further information and interview scheduling.
📞 Contact Number
8149194280
Candidates are advised to keep an updated resume ready when contacting the recruiter.
Before sharing personal documents, confirm the employer, job location, salary structure, interview process and other employment terms.
Important: No official application website or company recruitment link was provided in the original job information. Candidates should verify the recruitment details directly with the recruiter before proceeding.
Important Things to Confirm Before Joining
Job seekers should verify the following details during the recruitment process:
- Exact company and process name.
- Final salary and take-home amount.
- Incentive structure.
- Shift timings.
- Cab eligibility and route coverage.
- Employment terms and conditions.
- WFH eligibility after six months.
- Interview location or online interview process.
- Documents required for joining.
- Any applicable notice-period requirements.
Never pay money to anyone in exchange for a job, interview, offer letter or guaranteed selection.
Final Words
The International Voice Process Customer Support Executive Job in Yerwada, Pune can be a useful opportunity for candidates with international BPO experience and strong English communication skills. With a package of up to ₹5.5 LPA, potential take-home earnings of ₹29,000–₹36,000 per month, performance incentives, cab support and a possible future WFH option, the role offers several attractive benefits.
Candidates with 6 months to 1 year of international BPO experience who are comfortable with UK rotational shifts should consider contacting the recruiter promptly, especially because immediate joiners are preferred.
📞 Apply / Enquire: 8149194280
