L2 Support Engineer Jobs in Pune: Up to ₹8 LPA, 4+ Years Experience Required
Are you an experienced IT professional looking for an L2 Support Engineer job in Pune? A new work-from-office opportunity is available for candidates with strong technical support and incident management experience. The position is suitable for professionals who have at least 4 years of L2 Support experience and are ready to join immediately.
According to the hiring post, the selected candidate will work from the office in Pune and can receive a CTC of up to ₹8 LPA. The employer is specifically looking for candidates who are already based in Pune and can join immediately.
This opportunity can be a good fit for IT professionals with practical experience in incident management, ticketing systems and technical support operations. Candidates with hands-on knowledge of tools such as JIRA, Zendesk or ServiceNow should consider applying.
L2 Support Engineer Recruitment in Pune – Key Highlights
| Particular | Details |
|---|---|
| Job Position | L2 Support Engineer |
| Location | Pune, Maharashtra |
| Work Mode | Work From Office |
| Experience | Minimum 4 years |
| Required Experience | L2 Support |
| Qualification | Graduate |
| Salary | Up to ₹8 LPA CTC |
| Joining | Immediate |
| Candidate Location | Pune-based candidates only |
| Communication | Excellent communication skills required |
| Key Skills | Incident Management, Ticketing Tools, Technical Support |
| Tools Mentioned | JIRA, Zendesk, ServiceNow |
| Application | Send updated resume by email |
Who Can Apply for the L2 Support Engineer Job?
This position is aimed at experienced IT support professionals rather than freshers. Candidates should have a minimum of 4 years of L2 Support experience.
The recruitment post specifically states that candidates must be graduates. In addition to academic qualifications, practical technical support experience is important for this role.
Candidates should also be strictly based in Pune. Since this is a work-from-office position, applicants who are currently located outside Pune should consider the work-location requirement before applying.
Required Experience for L2 Support Engineer
The most important eligibility requirement is at least 4 years of L2 Support experience.
L2 Support professionals generally deal with technical issues that require deeper investigation than basic helpdesk support. The role can involve analysing incidents, troubleshooting technical problems, coordinating with different teams and ensuring that issues are resolved within the required service levels.
Candidates should be comfortable working in a structured IT support environment and handling multiple incidents or tickets.
Experience in the following areas can be particularly useful:
- Level 2 technical support
- Incident management
- Troubleshooting
- Ticket management
- Escalation handling
- Problem identification
- Root-cause investigation
- Service request management
- User support
- Coordination with internal technical teams
Applicants should highlight relevant experience clearly in their resume.
Knowledge of JIRA, Zendesk and ServiceNow
The hiring post specifically mentions hands-on experience with popular ticketing and service-management platforms such as:
JIRA
JIRA is widely used by technology teams to manage tasks, issues and workflows. Experience with JIRA can help professionals manage technical tickets and coordinate issue resolution.
Zendesk
Zendesk is commonly used for customer and technical support operations. Candidates familiar with ticket creation, assignment, tracking and resolution can highlight this experience on their CV.
ServiceNow
ServiceNow is widely used for IT service management. Knowledge of incident, problem and service-request workflows can be valuable for L2 Support professionals.
Candidates do not need to claim experience with every platform unless they genuinely have it. Mention the tools you have actually worked with and describe your responsibilities clearly.
Incident Management Experience Is Important
Incident Management is one of the key skills mentioned in the recruitment post.
An L2 Support Engineer may be responsible for monitoring and handling incidents, analyzing their impact, troubleshooting problems and coordinating with appropriate technical teams.
Strong incident management skills can include:
- Incident identification
- Ticket prioritization
- Impact assessment
- Technical troubleshooting
- Escalation management
- SLA monitoring
- Communication with stakeholders
- Resolution tracking
- Documentation
- Post-incident follow-up
Candidates should include specific examples of their incident management experience in their resumes whenever possible.
Excellent Communication Skills Required
Technical knowledge alone may not be enough for this position. The hiring post clearly states that excellent communication skills are mandatory.
An L2 Support Engineer may need to communicate with users, clients, internal teams and senior technical professionals. Clear communication helps ensure that technical issues are understood and resolved efficiently.
Candidates should be comfortable with:
- Professional email communication
- Explaining technical issues clearly
- Speaking with users and stakeholders
- Documenting incidents
- Communicating escalations
- Providing status updates
- Coordinating with technical teams
Good communication combined with strong troubleshooting ability can make a candidate more suitable for an L2 Support position.
Salary for L2 Support Engineer in Pune
The advertised compensation is up to ₹8 lakh per annum CTC.
The exact salary offered may depend on the candidate’s experience, technical skills, previous compensation and interview performance. Candidates should confirm the final compensation structure directly with the recruiter during the hiring process.
The advertisement does not provide a detailed breakup of fixed salary, variable pay, incentives or other benefits. Therefore, applicants should verify the complete compensation package before accepting an offer.
Work Location and Work Mode
The job is based in Pune, Maharashtra, and the position is clearly described as Work From Office.
Candidates must therefore be comfortable travelling to the designated Pune office and working from the office regularly.
The hiring post also specifically states that candidates should be strictly based in Pune. This is an important condition for applicants currently living in another city.
Immediate Joining Opportunity
The position is intended for immediate joiners.
Candidates who have already completed their notice period or are currently available to join should mention their availability prominently on their resume or in their application email.
If you are serving notice, clearly mention your expected last working date instead of claiming immediate availability.
How to Apply for L2 Support Engineer Job in Pune
Interested candidates can apply by sharing their updated resume with the recruiter.
Application Email
Candidates should use a professional subject line such as:
Application for L2 Support Engineer – Pune
Your email should briefly mention:
- Your total IT experience
- L2 Support experience
- Current location
- Incident Management experience
- Ticketing tools you have used
- Current notice period
- Expected joining date
Attach an updated PDF resume before sending the email.
Resume Tips for L2 Support Professionals
Before applying, update your CV to focus on the skills relevant to the position.
Your resume should clearly show:
Professional Experience: Mention your total years of IT and L2 Support experience.
Technical Skills: List the support technologies, platforms and systems you genuinely work with.
Ticketing Tools: Mention JIRA, Zendesk, ServiceNow or other relevant platforms you have used.
Incident Management: Highlight your experience in handling incidents, escalations and SLA-based support.
Communication: Mention stakeholder, customer or internal-team communication experience.
Location: Clearly state that you are based in Pune.
Availability: Mention whether you are immediately available or provide your notice period.
Avoid adding skills or tools that you have not actually used. Accurate information makes the recruitment process easier and helps avoid problems during technical interviews.
Why Experienced IT Professionals Should Consider This Opportunity
This L2 Support Engineer opening can be relevant for professionals who want to continue developing their career in technical support and IT service management.
The combination of 4+ years of L2 Support experience, incident management knowledge and ticketing-tool expertise makes this role more suitable for experienced professionals than entry-level candidates.
The advertised compensation of up to ₹8 LPA may also be attractive for professionals seeking their next career move in Pune.
However, candidates should evaluate the complete job description, work environment, responsibilities, salary structure and growth opportunities before accepting an offer.
Important Points Before Applying
Keep these points in mind:
- Minimum 4 years of L2 Support experience is required.
- Candidates must be graduates.
- Candidates should be based in Pune.
- This is a work-from-office position.
- Excellent communication skills are mandatory.
- Incident Management experience is required.
- Experience with JIRA, Zendesk or ServiceNow is valuable.
- Immediate joiners are preferred.
- Advertised CTC is up to ₹8 LPA.
- Apply using the email address provided in the recruitment post.
- Do not pay money to anyone for a job application or interview.
Final Words
The L2 Support Engineer vacancy in Pune is a promising opportunity for experienced IT professionals with a strong background in technical support and incident management. Candidates with 4 or more years of L2 Support experience, good communication skills and practical exposure to ticketing platforms can consider applying.
Since the position requires candidates to be Pune-based and available for work from the office, applicants should check these conditions before submitting their resume.
If you meet the requirements, send your updated CV to alfyia@talentams.com and mention your relevant experience and availability clearly.
Apply with an accurate and updated resume, prepare for technical and communication discussions, and verify the complete employment terms directly with the recruiter before accepting an offer.
