WNS Customer Service Associate Jobs in Mumbai 2026 – Walk-In Interview for Freshers and Graduates
WNS Customer Service Associate Recruitment 2026
If you are a graduate looking for customer service jobs in Mumbai, this WNS opportunity may be worth considering. WNS is hiring for the position of Customer Service Associate – Airlines Process at its Vikhroli West location in Mumbai.
According to the recruitment notice provided, both freshers and experienced candidates can apply. The position is suitable for graduates from any discipline who have good English communication skills, customer-handling abilities and the flexibility to work in rotational shifts.
The recruitment notice also announces a walk-in interview on 15 September 2026, giving eligible candidates an opportunity to meet the HR team directly.
WNS is now part of Capgemini following Capgemini’s completion of its acquisition of WNS in October 2025. (Capgemini Investors EN)
Important: The walk-in date, HR contact details and role-specific requirements in this article are based on the recruitment poster provided. Candidates should verify the details before travelling to the venue.
WNS Customer Service Associate Jobs 2026 – Highlights
| Details | Information |
|---|---|
| Company | WNS, a part of Capgemini |
| Position | Customer Service Associate |
| Process | Airlines Process |
| Job Location | Vikhroli West, Mumbai |
| Eligibility | Graduates Only |
| Experience | Freshers and Experienced |
| Work Environment | 6-day working environment |
| Shift | Rotational shifts, including night shifts |
| Walk-In Date | 15 September 2026 |
| Walk-In Time | 11:00 AM to 3:00 PM |
| Interview Venue | WNS – Gate 2, Plant 5, Vikhroli West, Mumbai |
| HR Contact | Reeya Shere |
| Phone | 7738010127 |
| reeya.shere@wns.com |
About WNS
WNS is a global business process management and digital transformation company. Its work covers multiple industries and business functions, including travel, airlines, customer experience, analytics, finance and other business services.
WNS has a significant presence in India, including Mumbai. Its official website lists facilities in Vikhroli West, Mumbai, including locations at the Godrej & Boyce Complex. (WNS)
WNS also has a strong focus on employee development. Its careers information highlights learning, upskilling, reskilling and career-growth initiatives. The company says its learning programmes are designed to help employees develop relevant skills and remain future-ready. (WNS)
For candidates interested in the travel and airline industry, this opportunity can provide exposure to an important customer-facing business environment. WNS works with airline and travel businesses on areas such as customer support, booking queries, changes and cancellations, special service requests and other travel-related processes. (WNS)
Customer Service Associate – Airlines Process
The Customer Service Associate role is focused on supporting customers in an airline-related process.
A customer service professional may communicate with customers, understand their questions, provide accurate information and help resolve issues according to company procedures.
Since this is an Airlines Process, candidates should be comfortable working in a customer-facing environment where accuracy, communication and patience are important.
The role can be especially useful for graduates who want to begin their career in:
- Customer service
- Business process management
- Travel and airlines
- Customer experience
- Operations
- Business support
- International process work
Good communication and the ability to remain calm while handling customer questions are important qualities for this type of position.
Eligibility for WNS Customer Service Associate Recruitment
The recruitment poster specifies that graduates from any discipline can apply.
This means candidates do not necessarily need a specialized degree in travel, aviation or management. Graduates from different academic backgrounds can consider the opportunity if they meet the communication and work-environment requirements.
Educational Qualification
Graduation in any discipline is mentioned as the educational requirement.
Candidates should carry their educational documents when attending the walk-in interview.
Experience
Both categories can apply:
- Freshers
- Experienced candidates
This makes the opportunity relevant to graduates who are entering the job market as well as candidates who already have customer service or related experience.
Key Skills Required
Excellent English Communication
Strong English communication is one of the major requirements mentioned in the recruitment notice.
Candidates should be able to:
- Speak clearly
- Understand customer questions
- Explain information properly
- Listen carefully
- Communicate professionally
- Write basic professional messages when required
Good communication is especially important in customer service because customers expect clear and helpful responses.
Customer Handling Skills
Candidates should have good customer-handling and interpersonal skills.
Customer service work can involve customers with different personalities, questions and expectations. A successful candidate should be patient, polite and solution-oriented.
Willingness to Work Six Days
The recruitment notice mentions a 6-day working environment.
Candidates should therefore understand that the job may require working six days during the applicable work schedule.
Flexibility for Rotational Shifts
Candidates must be comfortable working in rotational shifts, including night shifts.
This is an important point to consider before attending the interview. Applicants should be comfortable with changing shift schedules and should not apply if they cannot manage rotational or night-shift work.
WNS Walk-In Interview 2026
The recruitment poster announces a walk-in interview for the Customer Service Associate – Airlines Process position.
Walk-In Interview Details
Date: 15 September 2026
Time: 11:00 AM to 3:00 PM
Venue: WNS – Gate 2, Plant 5, Vikhroli West, Mumbai
The WNS official website also lists Plant 5, Gate No. 2, Godrej & Boyce Complex, Pirojshanagar, LBS Marg, Vikhroli West, Mumbai as a WNS location. (WNS)
Because the interview is scheduled for a specific date, candidates should plan their travel in advance and arrive with sufficient time for registration and the interview process.
HR Contact Details
The recruitment poster provides the following HR contact information:
HR: Reeya Shere
Mobile: 7738010127
Email: reeya.shere@wns.com
Candidates can use these details to confirm the walk-in interview information before travelling.
For broader WNS career opportunities, candidates can also visit the official WNS Careers page. The official careers page provides access to job opportunities across different countries and functions. (WNS)
What Does a Customer Service Associate Do?
A Customer Service Associate generally acts as an important connection between a company and its customers.
Typical responsibilities in a customer service environment can include:
- Understanding customer questions and concerns.
- Providing accurate information.
- Following established company procedures.
- Handling customer requests professionally.
- Escalating issues when required.
- Maintaining service quality.
- Communicating clearly with customers.
- Recording or updating information accurately.
- Meeting process and quality expectations.
- Maintaining a professional customer experience.
For an airline-related process, customer interactions may involve travel-related information and support. WNS’s airline services include customer experience functions such as booking queries, general queries, changes and cancellations, special service requests and helpdesk support. (WNS)
The exact duties for this vacancy should be confirmed during the recruitment process.
Why Should Freshers Consider This Opportunity?
Starting your first job can be challenging, especially when employers ask for previous experience. This WNS opening is useful because freshers are specifically allowed to apply.
A customer service role can help a graduate develop several workplace skills.
Professional Communication
You can improve your spoken English, listening ability and professional communication.
Customer Management
The role can help you understand how to communicate with different types of customers and handle their concerns.
Corporate Work Experience
Working with a large organization can provide exposure to professional processes, workplace communication and performance expectations.
Travel and Airlines Exposure
Because this opening is connected to an Airlines Process, candidates interested in travel and aviation-related business operations may find the domain particularly interesting.
Career Development
WNS highlights learning and career development as important parts of its employee experience. Its careers page describes structured learning initiatives and opportunities to develop new skills. (WNS)
How to Prepare for the WNS Walk-In Interview
Candidates should prepare before attending the interview rather than simply arriving at the venue.
1. Update Your Resume
Prepare a clean, one- or two-page resume.
Include:
- Full name
- Contact number
- Email address
- Education
- Relevant skills
- Internship or work experience
- Communication skills
- Computer skills
- Career objective
Freshers can highlight academic projects, internships, certifications and communication strengths.
2. Improve Your English Communication
Practice speaking in English before the interview.
You may be asked questions such as:
- Tell me about yourself.
- Why do you want to join WNS?
- Why are you interested in customer service?
- Why do you want to work in the airlines process?
- How would you handle an unhappy customer?
- Are you comfortable with rotational shifts?
- Are you comfortable working six days a week?
Answer clearly and confidently.
3. Learn Basic Customer Service Concepts
Understand concepts such as:
- Customer satisfaction
- Active listening
- Empathy
- Problem solving
- Escalation
- Professional communication
- First-contact resolution
4. Be Honest About Shift Flexibility
The poster specifically mentions rotational shifts, including night shifts.
Do not say that you are comfortable with night shifts if you are not. Employers need candidates who genuinely understand the working conditions.
5. Carry Important Documents
Candidates should consider carrying:
- Updated resume
- Government-issued ID
- Educational certificates
- Passport-size photographs
- Experience documents, if applicable
- Copies of relevant certificates
It is also sensible to keep digital copies of important documents.
How to Apply for WNS Customer Service Associate Jobs
This opportunity is advertised as a walk-in interview, so eligible candidates can attend the interview at the stated WNS location on 15 September 2026 between 11:00 AM and 3:00 PM.
Before travelling, candidates should confirm:
- Interview date
- Interview timing
- Venue
- Eligibility
- Documents required
- Whether the position is still open
Candidates can contact the HR representative mentioned in the recruitment notice:
Reeya Shere
Phone: 7738010127
Email: reeya.shere@wns.com
For additional WNS career opportunities, use the official WNS Careers website rather than relying only on third-party job portals. (WNS)
Important Safety Tips for Job Seekers
Candidates should always be careful when applying for jobs online or attending recruitment drives.
A genuine employer should not require candidates to pay money simply to attend an interview or receive a job offer.
Before sharing personal information:
- Verify the employer and interview location.
- Confirm the vacancy with the provided HR contact.
- Do not share OTPs.
- Do not share banking passwords.
- Never transfer money for a job offer.
- Be cautious of unofficial recruitment messages.
- Use the company’s official careers website when possible.
WNS provides its official careers information and job application channels on its website. (WNS)
Frequently Asked Questions
Is WNS hiring freshers for Customer Service Associate jobs in Mumbai?
Yes. The supplied recruitment notice states that both freshers and experienced candidates can apply for the Customer Service Associate – Airlines Process position.
What is the qualification for this WNS job?
The recruitment poster states graduates from any discipline can apply.
Where is the job located?
The job location is Vikhroli West, Mumbai.
When is the WNS walk-in interview?
The supplied recruitment notice states that the walk-in interview is scheduled for 15 September 2026 from 11:00 AM to 3:00 PM.
What is the interview venue?
The venue mentioned in the poster is WNS – Gate 2, Plant 5, Vikhroli West, Mumbai.
Can freshers apply?
Yes. Freshers are eligible according to the supplied recruitment notice.
Is night-shift work required?
Candidates should be comfortable with rotational shifts, including night shifts, according to the recruitment poster.
What skills are important?
Excellent English communication, customer-handling skills, interpersonal skills and flexibility for the stated work schedule are important.
Final Words
The WNS Customer Service Associate Jobs in Mumbai 2026 opportunity can be a useful starting point for graduates who want to enter the customer service, business process management or travel and airlines domain.
The position is open to freshers and experienced graduates, while the recruitment notice specifically mentions strong English communication, customer-handling skills, willingness to work in a six-day environment and flexibility for rotational shifts.
The most important detail for interested candidates is the walk-in interview on 15 September 2026 from 11:00 AM to 3:00 PM at WNS – Gate 2, Plant 5, Vikhroli West, Mumbai.
Candidates should prepare their resume, carry relevant documents, practice common customer service interview questions and confirm the interview details before travelling.
WNS’s official careers information also highlights learning, skill development and career-growth opportunities, making the company worth exploring for candidates who want to build a long-term professional career. (WNS)
