WNS Part of Capgemini Hiring in Pune | Walk-In Interview for Voice & Chat Process
WNS Hiring in Pune for Voice & Chat Process – Walk-In Interview
If you are looking for a BPO job in Pune, this is an opportunity worth checking. WNS, now part of Capgemini, is conducting a walk-in interview drive for Customer Service roles involving Voice Process and Chat Process at its Pune location.
The hiring drive is scheduled from 1 August to 30 August, according to the recruitment information provided. Both freshers and experienced candidates can be considered for these customer service opportunities.
The role is suitable for candidates who enjoy communicating with customers, solving problems, providing accurate information, and working in a fast-paced business process environment.
WNS is now part of Capgemini following the completion of Capgemini’s acquisition of WNS on 17 October 2025. (Capgemini)
Job Highlights
| Job Detail | Information |
|---|---|
| Company | WNS, Part of Capgemini |
| Job Area | Customer Service |
| Processes | Voice Process & Chat Process |
| Experience | Freshers & Experienced |
| Location | Magarpatta, Hadapsar, Pune |
| Interview Type | Walk-In Interview |
| Hiring Period | 1 August to 30 August |
| Shift | 24×7 Operations |
| Night Shift | Candidates should be comfortable |
| Salary | As per role |
| Incentives | Attractive incentives |
| Joining | Immediate joiners preferred |
About WNS and Capgemini
WNS is a digital-led business transformation and intelligent operations company. Its official website currently describes WNS as part of Capgemini, with services covering customer experience, finance and accounting, procurement, analytics, and other business operations.
Capgemini completed its acquisition of WNS in October 2025. The combination brought WNS into the Capgemini Group and expanded its capabilities in intelligent operations and business transformation.
Candidates interested in learning more about the organizations can visit:
Available Job Positions
The recruitment drive is focused on Customer Service roles in two major processes:
1. Voice Process
In a voice process, employees communicate directly with customers over the telephone. The job requires good spoken English, active listening, patience, and the ability to resolve customer concerns professionally.
2. Chat Process
In the chat process, employees assist customers through online chat platforms. Candidates need strong written communication, typing ability, attention to detail, and the ability to handle multiple customer queries efficiently.
Both roles can provide valuable experience in customer service, communication, and business process operations.
Eligibility Criteria
The recruitment information states that freshers and experienced candidates can be considered.
Candidates should be prepared to demonstrate:
- Good communication skills
- Customer-handling ability
- Professional behavior
- Problem-solving skills
- Willingness to work in shifts
- Ability to work in a team
- Basic computer knowledge
- Customer-focused attitude
Candidates applying for the role should also be comfortable working in a 24×7 environment, particularly during night shifts.
Freshers Can Apply
One of the key advantages of this recruitment drive is that freshers are considered.
This can be a good starting point for graduates or other eligible candidates who want to enter the BPO and customer service industry.
Freshers can develop valuable professional skills such as:
- Customer communication
- Business communication
- Problem solving
- Email and chat handling
- Computer operations
- Teamwork
- Time management
- Customer relationship management
These skills can help candidates progress into senior customer service and operations positions.
Experienced Candidates
Candidates who already have experience in customer service, BPO, voice process, chat support, or similar roles can also explore this opportunity.
Relevant experience may help candidates understand customer handling, process guidelines, escalation procedures, performance targets, and quality standards more effectively.
Key Job Responsibilities
Selected candidates may be responsible for handling customer-related activities, including:
Handle Customer Queries
Respond to customer questions in a professional and helpful manner.
Provide Accurate Information
Understand customer requirements and provide correct information based on company policies and procedures.
Resolve Customer Issues
Handle complaints, concerns, and service-related issues promptly and professionally.
Assist Customers
Help customers with product, service, or account-related questions.
Maintain Product Knowledge
Employees are expected to understand company products, services, policies, and procedures so they can provide effective assistance.
Update Customer Records
Document customer interactions and update records accurately.
Escalate Complex Issues
If an issue cannot be resolved at the first level, it should be escalated to the appropriate team or supervisor.
Upselling and Cross-Selling
Depending on the process, employees may be expected to promote additional products or services.
Achieve Targets
Employees should complete their assigned responsibilities while meeting individual and team performance targets.
Working Environment and Shifts
The position requires candidates to be comfortable with a 24×7 work environment.
This means employees may be scheduled for:
- Day shifts
- Evening shifts
- Night shifts
- Rotational shifts
Candidates who are not comfortable with night or rotational shifts should carefully consider this requirement before attending the interview.
Salary and Incentives
The recruitment information states:
Salary/Stipend: As per role
Incentives: Attractive incentives
The exact compensation can vary depending on the position, candidate profile, experience, and applicable company policies. Candidates should confirm the complete salary structure and incentive terms during the recruitment process.
Immediate Joiners Preferred
Immediate joiners are preferred for these openings.
If you are currently available to join and meet the requirements, keep your updated resume ready and follow the stated contact instructions before visiting the interview venue.
Walk-In Interview Venue
Interview Address
4th Floor, Tower 1, Cybercity, Magarpatta, Hadapsar, Pune, Maharashtra – 411013
Candidates attending the walk-in interview should carry an updated copy of their resume and any relevant documents requested by the recruitment team.
Interview Period
The recruitment information provided for this opportunity states:
Walk-In Drive: 1 August to 30 August
Candidates should verify the latest interview schedule or availability before travelling, as recruitment schedules can change.
How to Apply
Candidates interested in these WNS customer service positions should share their updated resume through WhatsApp only.
WhatsApp Contact
+91 7028461406
Important Instruction
WhatsApp DMs only – No calls please.
Candidates should send their updated CV/resume through WhatsApp and follow any instructions provided by the recruitment contact.
Documents to Carry
Candidates attending the walk-in interview should keep the following ready:
- Updated Resume/CV
- Educational qualification documents
- Government-issued ID
- Experience documents, if applicable
- Passport-size photographs, if requested
It is advisable to carry both physical and digital copies of important documents.
Tips for the Interview
To improve your chances of making a good impression:
Prepare Your Introduction
Be ready to introduce yourself clearly and confidently.
Improve Communication
For voice roles, focus on clear pronunciation and professional communication.
Practice Customer Scenarios
Think about how you would handle an unhappy customer or solve a service-related problem.
Be Honest About Experience
Clearly mention your previous work experience, if any.
Understand Shift Requirements
Make sure you are comfortable with 24×7 operations and night shifts before applying.
Dress Professionally
A neat and professional appearance can help create a positive first impression.
Career Growth in Customer Service
A customer service role can provide a foundation for several career paths within the BPO and business services industry.
With experience and strong performance, employees may progress toward roles such as:
- Senior Customer Service Associate
- Quality Analyst
- Team Leader
- Process Trainer
- Subject Matter Expert
- Operations Executive
- Customer Experience Specialist
- Process Manager
The skills gained in customer service can also be useful in sales, operations, communication, and other business functions.
Frequently Asked Questions
1. Is WNS hiring in Pune?
Yes. The recruitment information provided announces customer service openings for Voice and Chat Process roles in Pune.
2. Can freshers apply?
Yes. The provided recruitment details state that both freshers and experienced candidates can be considered.
3. Which processes are available?
The openings are for Voice Process and Chat Process roles.
4. Where is the interview?
The interview venue is 4th Floor, Tower 1, Cybercity, Magarpatta, Hadapsar, Pune – 411013.
5. Is night-shift work required?
Candidates must be comfortable with a 24×7 work environment, including night shifts.
6. What is the salary?
Salary is as per the role, with attractive incentives mentioned in the recruitment information.
7. How can candidates share their resumes?
Candidates should send their updated resume through WhatsApp to +91 7028461406. The provided notice specifically says no calls.
8. Are immediate joiners preferred?
Yes. Immediate joiners are preferred according to the recruitment information.
Important Application Details
Company: WNS, Part of Capgemini
Position: Customer Service Executive
Process: Voice & Chat
Location: Magarpatta, Hadapsar, Pune
Eligibility: Freshers & Experienced Candidates
Working Environment: 24×7
Shift: Rotational, including night shifts
Salary: As per role
Incentives: Attractive incentives
Joining: Immediate joiners preferred
WhatsApp: +91 7028461406
Application: WhatsApp only; no calls
Walk-In Period: 1 August – 30 August
Final Words
The WNS Hiring in Pune for Voice and Chat Process drive can be a useful opportunity for candidates looking to enter or grow in the BPO and customer service industry. Both freshers and experienced candidates can explore the openings, while candidates must be comfortable with customer interaction and 24×7 operations.
The combination of customer handling, communication, problem-solving, and process knowledge can provide valuable professional experience and potential career growth.
If you meet the requirements and are interested in the opportunity, keep your updated CV ready and share it through the specified WhatsApp contact. Before travelling to the walk-in venue, candidates should confirm that the recruitment drive is still accepting applications and verify the latest interview instructions.
