Transcom Chat and Email Process Jobs in Pune | Apply for International BPO Hiring in Kharadi
Transcom Chat and Email Process Jobs in Pune
If you are looking for a career in the international BPO industry, Transcom has announced a great job opportunity for Chat and Email Process positions in Kharadi, Pune. This recruitment drive is ideal for candidates who have experience in international customer support and want to work in a professional and fast-growing environment.
Transcom is known for providing customer experience and business process outsourcing services to global clients. The company offers a supportive work culture, career growth opportunities, and exposure to international communication processes. Candidates with at least six months of international BPO experience are encouraged to apply.
This is an excellent opportunity for job seekers who want to build a stable career in customer support, chat operations, and email handling while working with a reputed multinational company.
Job Overview
| Particular | Details |
|---|---|
| Company Name | Transcom |
| Job Position | Chat and Email Process Associate |
| Job Location | Kharadi, Pune, Maharashtra |
| Industry | International BPO |
| Employment Type | Full-Time |
| Shift | Rotational (24×7 Operations) |
| Working Hours | Any 9-hour rotational shift |
| Working Days | 5.5 days per week |
| Weekly Off | 1.5 rotational week off |
| Cab Facility | Available (within service boundaries) |
| Salary | ₹32,000 CTC |
About Transcom
Transcom is a global customer experience specialist that provides customer support, technical support, sales, and back-office services to international clients. The company operates across multiple countries and offers employees opportunities to work with leading global brands.
Working at Transcom allows professionals to improve their communication skills, customer handling abilities, and career prospects in the international BPO industry.
Job Responsibilities
As a Chat and Email Process Associate, your main responsibility will be to provide customer support through written communication channels.
Your duties may include:
- Responding to customer queries through chat
- Handling customer emails professionally
- Resolving customer issues efficiently
- Maintaining response quality standards
- Following company policies and processes
- Managing multiple customer conversations
- Documenting customer interactions
- Escalating complex issues when required
- Ensuring customer satisfaction
- Meeting productivity and quality targets
This role requires excellent written communication and problem-solving skills.
Eligibility Criteria
Candidates must meet the following requirements:
Educational Qualification
- Graduates can apply
- Undergraduates can also apply
Experience
- Minimum 6 months of International BPO experience is mandatory
Candidates with experience in chat support, email support, customer service, or international voice and non-voice processes are preferred.
Salary Details
The company offers a salary package of:
- ₹32,000 CTC (Cost to Company)
This is a competitive salary for candidates with relevant international BPO experience in Pune.
Shift Details
Transcom operates 24×7, so candidates should be comfortable working in rotational shifts.
Shift Information
- Any 9-hour rotational shift
- Rotational scheduling
- International process environment
Candidates should be flexible regarding shift timings.
Working Days
The work schedule includes:
- 5.5 working days per week
- 1.5 rotational week off
This schedule provides flexibility while maintaining work-life balance.
Cab Facility
The company provides transportation facilities for eligible employees.
Cab service:
- Available for employees
- Subject to service boundaries
- Applicable as per company transportation policy
The transport facility is especially useful for employees working late-night or early-morning shifts.
Skills Required
The ideal candidate should possess:
- Good English communication skills
- Strong written communication
- Typing speed and accuracy
- Customer service orientation
- Problem-solving ability
- Basic computer knowledge
- Email writing skills
- Chat support handling experience
- Time management
- Professional attitude
Since this is a chat and email process, written communication is extremely important.
Why Join Transcom?
Working with Transcom offers several advantages:
- International work exposure
- Competitive salary package
- Professional work environment
- Career growth opportunities
- Global client interaction
- Skill development
- Transportation support
- Stable employment
- Learning and development opportunities
Career Growth Opportunities
Employees can grow into positions such as:
- Senior Chat Support Associate
- Email Support Specialist
- Quality Analyst
- Team Leader
- Process Trainer
- Customer Experience Executive
- Operations Executive
- Assistant Manager
- Customer Success Specialist
International BPO experience is highly valuable for future career opportunities.
Who Should Apply?
This opportunity is suitable for:
- Graduates
- Undergraduates
- International BPO professionals
- Chat support executives
- Email support executives
- Customer service representatives
- Candidates seeking jobs in Kharadi
- Professionals looking for multinational company experience
How to Apply
Interested candidates should send their updated CV or Resume to the contact details below.
Contact Person
Mansi Shinde
Mobile Number
9209721484
Email Address
Candidates can apply by sending their updated resume through WhatsApp or email.
Tips for Applicants
To increase your chances of selection:
- Update your resume with international BPO experience
- Highlight chat and email process experience
- Mention communication skills clearly
- Include customer support achievements
- Add typing and written communication strengths
- Keep your resume professional and error-free
Important Job Details
- Company: Transcom
- Position: Chat and Email Process Associate
- Location: Kharadi, Pune
- Salary: ₹32,000 CTC
- Experience: Minimum 6 months International BPO
- Shift: 24×7 Rotational
- Cab Facility: Available
- Contact: 9209721484
- Email: mansi.shinde@transcom.com
Frequently Asked Questions (FAQs)
1. Can freshers apply?
No. A minimum of 6 months of international BPO experience is required.
2. Is graduation mandatory?
No. Both graduates and undergraduates can apply.
3. What is the salary offered?
The offered salary is ₹32,000 CTC.
4. Is cab facility available?
Yes. Cab facility is available as per company service boundaries.
5. What are the working days?
Employees work 5.5 days per week with 1.5 rotational week off.
6. How can I apply?
Send your updated CV to mansi.shinde@transcom.com or contact 9209721484.
Official Website
For more information about Transcom and career opportunities, visit:
Conclusion
The Transcom Chat and Email Process Jobs in Pune provide an excellent opportunity for candidates with international BPO experience. With a salary package of ₹32,000 CTC, rotational shifts, transportation support, and opportunities to work with global clients, this role offers strong career growth in the customer support industry. Eligible candidates should apply immediately by sending their updated CV to the provided contact details.
